• You have started a large transaction, such as generating a longer list.
  The cursor will show that your computer is still busy. 
  (You can try to cancel the operation via key combination 'Ctr-F12'.) 
• The network connection is currently heavily used by other processes running on the server.
• You didn't confirm an information message or problem report with 'OK'. This message now blocks the system until confirmed. You will find it on the start bar of your Windows environment. 
• The system ha crashed. Please restart your computer.

• Writing authorization in temp?
• Is Word still open in the background (evtl. more than once)?
  • End Word via task manager 

• Why does the file get generated in reversed page order?
  • Change setting "Back to front" under AdobePSGenericPostScriptPrinters print options.
• Why is the PDF file faulty or didn't get generated at all?
  • Reason for this might be the spooling of print jobs in Windows. Please switch "Print page in background" to "Print jobs directly to printer" under AdobePSGenericPostScriptPrinter print  Druckabarbeitung.  

• What is the reason for incorrect text wrapping, if the text has been formatted in Word?
  or
  Why is the headline on one and the text on the next page?
  • Edit text wrapping and change harter word wrapping to weicher word wrapping at the end of the headline (SHIFT+ENTER). Eventually reformat the following line as normal text.  

• Why do I lose clipboard data after printing/why does clipboard data change after printing?
  • Printing in ClassiX^® generates a Word document, which will receive all single elements from the Windows clipboard. Therefore it is currently impossible to regain old clipboard content after a print job (or a print preview). 

• Why does sending an email cause a problem report in outlook and how can I avoid this?
  • In ClassiX, emails can either be sent with a specific print driver, or via Outlook. In the second case, the operation can be disturbed by a message in Outlook ("Another program tries..."). This problem can be fixed by installing the program Advanced Security for Outlook.

• Why does it say "Dear ladies and gentlemen," in my cover letter instead of the receivers name(s)? 
  • For quotations etc. you need to enter the receiver's name into the field "contact person" to make the name appear in the cover letter. 
     
• Why is this still the case after entering the contact person in this field?
  • Entering the contact person belatedly, ClassiX^® won't recognize it automatically. Press "refresh" for correct display.
     
• Why doesn't my signature appear in the cover letter (quotation etc.), although I am the registered processor?
  • The signature must be entered in the field signature under employee cast.

To display the online help, we recommend Microsoft Internet Explorer version 5 or a later version (zone "local intranet") with activated Javascript.

Other criteria, such as browser, processor load or server-network-connection can influence processing time.

Changing data is pointless, since all changes will get lost with the next update.

Known problem reports:

• "Interface not supported" or "Error: 84 unknown error"
  • As you might have noticed, the information center displays the current documents name and date of last chages in the bottom left. Calling an Office document, unfortunately these data cannot be found and this problem report appears. 
• "The search function has an internal problem. ..." ("Interface not supported")
  • This problem report also appears in connection with Office documents. Whenever an Office document gets displayed as a search result, returning to the result list via browser might be impossible. When now activating the search button to regenerate the result list, this message appears and the search function will be reset.

For the editing date of a single file, check the bottom left in the information center.
Whenever there are major changes, the edited documents might be integrated directly. In this case the editing date might be in fact older than the search index.